Warranty Coverage &
Return Policy

Every unit we ship is backed by a written warranty. Coverage terms vary by product type. Our return policy is outlined below.

Coverage Terms

Warranty Coverage

Every unit we ship is backed by a written warranty. Coverage terms vary by product type — retail automotive and industrial.

Automotive / Retail
Retail Warranty
12 Months / 12,000 Miles
Whichever comes first from the date of purchase.

Not Covered

  • Damage resulting from improper installation or modification
  • Failures caused by engine misfires, oil burning, or coolant contamination
  • Physical damage, overheating, or substrate damage from road hazards
  • Units installed on incorrect vehicles or with incorrect fitment
  • Normal wear or performance degradation over time
Industrial / Fleet
Industrial Warranty
12 Months / 3,000 Hours
Whichever comes first from the date of purchase.

Not Covered

  • Damage resulting from improper installation, modification, or misapplication
  • Failures caused by fuel contamination, DEF system issues, or EGR problems
  • Physical damage from road hazards, debris, or equipment misuse
  • Units operated beyond rated load or temperature specifications
  • Normal wear or performance degradation over time
Returns & Exchanges

Accurate OEM Return Policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may return eligible items within 30 days of the delivery date for a refund or exchange.

Return Eligibility

  • Items must be returned within 30 days of delivery
  • Products must be unused, in original condition, and include all original packaging
  • Proof of purchase or order confirmation is required for all returns

Return Shipping

Customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.

Refunds

Once your return is received and inspected, refunds will be processed to the original payment method within a reasonable timeframe. Original shipping charges are non-refundable unless the return is due to our error or a defective product.

For questions about returns or exchanges, please contact our customer support team.

Questions About Your Warranty or Return?

Contact our team directly — we're here to help with coverage questions, claims, and all other questions.

Contact Us

All inquiries are responded to within 1 business day.

Accurate Recycling ARA URG